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RETURN POLICY

At Aestorn, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a return may be necessary, and we want to make the process as easy as possible for you.

Our return policy allows you to return your item within 30 days of receiving it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

If you would like to initiate a return, please contact our customer service team at info@aestorn.co. They will guide you through the return process and provide you with a return shipping label and instructions on where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

Upon receiving your return, we will inspect the item to ensure it meets the return criteria. If your return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

It is important to note that certain items are exempt from our return policy. Perishable goods, custom products, and personal care goods cannot be returned. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your item for return, please contact us for clarification.

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer service team at info@aestorn.co. We are here to help!

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